udify.

Privacy Policy

Last updated: October 9, 2026

This Privacy Policy explains how UDIFY LLC ("Udify", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit udify.ai, join our waitlist or Early Partner program, or use the Udify application at app.udify.ai, including Creator OS and AI Video Production OS (together, the "Services").

If you have questions about this policy, contact us at hello@udify.ai.

1. Who we are

UDIFY LLC is the controller of the personal information described in this policy.

UDIFY LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States

Udify is in early development. Some features described here, such as accounts, billing, and video production, may not be available to everyone yet. This policy applies to them as they become available.

2. Information we collect

Information you give us

  • Waitlist and Early Partner sign-ups. Your email address and, if you provide them, your name, role or organization type, approximate monthly video volume, and your biggest production challenge.
  • Account information. Your name, email address, password (stored only as a secure hash), profile picture, language preference, and security settings such as passkeys or two-factor authentication.
  • Organization information. Organization names, member lists, roles, and invitations you send to teammates.
  • Billing information. Your plan, billing history, and billing contact details. Payments are processed by Stripe. We do not receive or store your full card number.
  • Your content. Ideas, briefs, prompts, scripts, scene plans, files, images, audio, and video you upload or create, and the outputs the Services generate for you ("Your Content").
  • Communications. Messages you send us, feedback, and responses to surveys or Early Partner sessions.

Information collected automatically

  • Usage and log data. IP address, browser type, device information, pages visited, referring pages, and the date and time of requests. We use this to operate, secure, and debug the Services, including limiting repeated form submissions.
  • Cookies and similar technologies. See section 11, "Cookies", below.

Information from third parties

  • Sign-in providers. If you choose to sign in with Google or GitHub, we receive your name, email address, and profile picture from that provider, as permitted by your settings with them.
  • Invitations. If a teammate invites you to an organization, we receive your email address from them.

3. How we use information

We use personal information to:

  • provide, operate, and maintain the Services, including your account and organizations;
  • process Your Content to produce the outputs you request, including through AI features;
  • manage the waitlist and Early Partner program and contact you about early access;
  • process payments, manage subscriptions, and send receipts;
  • send service messages, such as sign-in links, security alerts, and changes to these terms;
  • send product updates, which you can opt out of at any time;
  • understand how the Services are used so we can improve them;
  • protect the Services and our users, including preventing fraud, spam, and abuse; and
  • comply with legal obligations and enforce our Terms of Service.

We do not use Your Content to train AI models.

4. Legal bases for processing

If you are in the European Economic Area, the United Kingdom, or Switzerland, we rely on the following legal bases:

  • Contract: to provide the Services you sign up for, including your account, Your Content, and billing.
  • Legitimate interests: to secure and improve the Services, prevent abuse, and communicate with waitlist members and customers about the Services. We balance these interests against your rights.
  • Consent: for optional cookies and marketing messages where consent is required. You can withdraw consent at any time.
  • Legal obligation: to keep records required by tax and accounting laws and to respond to lawful requests.

5. AI processing

Some features use artificial intelligence. When you use them, the relevant parts of Your Content are sent to our AI provider, OpenAI, only to generate the output you request. Under our agreement with OpenAI, data sent through its API is not used to train its models.

We do not use Your Content to train our own or third-party models. If we ever want to use your content to improve the Services, we will ask for your permission first.

AI output can be inaccurate. Review it before relying on or publishing it.

6. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share personal information only as described below.

Service providers

We use these providers to run the Services. They process personal information on our behalf and under contractual obligations:

  • Fly.io: application hosting.
  • Supabase: database and file storage.
  • Resend: email delivery and waitlist contacts.
  • Stripe: payment processing.
  • OpenAI: AI features.
  • Google and GitHub: sign-in, only if you choose to use them.

Other situations

  • Your organization. Content and activity in an organization are visible to its members according to their roles.
  • Legal requirements. We may disclose information if required by law, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Udify, our users, or others.
  • Business transfers. If Udify is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.
  • With your consent. We may share information for other purposes when you ask us to or agree to it.

7. International transfers

Udify is based in the United States, and our service providers operate in the United States, Singapore, and other countries. Your information may be processed outside the country where you live.

When we transfer personal information from the EEA, the UK, or Switzerland, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses and their UK and Swiss equivalents.

8. How long we keep information

  • Waitlist and Early Partner data: until you unsubscribe or ask us to delete it, or until it is no longer needed for early access.
  • Account data and Your Content: for as long as your account is active. After you delete your account, we delete or anonymize this data within 30 days, except where we must keep it longer.
  • Backups: deleted data may remain in encrypted backups for up to 90 days before it is overwritten.
  • Billing records: for as long as tax and accounting laws require.
  • Logs: for a limited period needed for security and troubleshooting.

9. Security

We use reasonable technical and organizational measures to protect personal information, including encryption in transit, hashed passwords, access controls, and optional passkeys and two-factor authentication.

No system is completely secure. If you believe your account has been compromised, contact us right away at hello@udify.ai.

10. Your rights and choices

Depending on where you live, you may have the right to:

  • access the personal information we hold about you;
  • correct inaccurate information;
  • delete your information;
  • receive a copy of your information in a portable format;
  • object to or restrict certain processing;
  • withdraw consent where we rely on it; and
  • not be discriminated against for exercising these rights.

You can update most account information in your account settings, and you can unsubscribe from marketing emails using the link in any email.

To make any other request, email hello@udify.ai. We will respond within 30 days. We may need to verify your identity before acting on your request. An authorized agent may submit a request on your behalf with proof of authorization.

EEA, UK, and Swiss residents can also lodge a complaint with their local data protection authority.

California residents have the rights described above under the California Consumer Privacy Act. We do not sell or share personal information as those terms are defined in that law, and we do not use sensitive personal information for purposes that require an opt-out.

11. Cookies

We use a small number of cookies and similar technologies:

  • consent (necessary): remembers your cookie choice.
  • NEXT_LOCALE (necessary): remembers your language.
  • Session cookies (necessary): keep you signed in to the application.
  • theme in local storage (preference): remembers light or dark mode.

We do not currently use advertising or third-party analytics cookies. If we add optional analytics, we will only enable them after you allow them in the cookie banner, and we will update this policy.

You can also block or delete cookies in your browser settings. Blocking necessary cookies may prevent parts of the Services from working.

12. Children

The Services are not intended for anyone under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you by email or through the Services before the changes take effect. The "Last updated" date at the top shows when this policy was last changed.

14. Contact us

UDIFY LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States

Email: hello@udify.ai